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Terms & Policies

Change of Appointment Time

  • If you need to change your appointment date or time, or both, please email me on or login to the booking page to view your appointment and select a new time/date. This can be done up to 12 hours before your scheduled appointment.

Cancellation Policy

  • If you need to cancel your coaching session, I am only currently able to refund the cost of the session if you have a New Zealand bank account - sorry. But I am very happy for you to reschedule to another day/time. I am hoping to change the refund process soon.

  • For all cancellations, please notify me on, indicating the date and time of the appointment you are cancelling and when you have rescheduled it on the booking page.

Resilience Coach Disclaimer

  • Resilience coaching is not intended to diagnose, treat, prevent or cure any disease or condition. It is not intended to substitute for the advice, treatment and/or diagnosis of a qualified licensed professional. Braveheart Resilience Coaching may not make any medical diagnoses, claims and/or substitute for your personal physician’s care. As your Resilience coach, I do not provide a second opinion or in any way attempt to alter the treatment plans or therapeutic goals/recommendations of your personal physician. It is my role to partner with you to provide ongoing support and accountability as you create an action plan to meet and maintain your resilience goals.

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